Basic Information for Overseas Patients

Our hospital is a Regional Medical Care Support Hospital which provides highly specialized medical services for patients in acute stage.
Therefore, those who wish to visit us need both a referral letter from a clinic and an appointment in advance.
If you do not have an appointment nor require emergency treatment, please visit a local clinic first.

Please note the following points before seeing our doctor.


  1. Please show your Japanese Health Insurance Card and Residence Card at the window.
    If you do not have either of them, present your valid passport.
  2. If you have any religious concerns or requests regarding medical treatment,
    please let us know in advance.
  3. Appointment is also required for Return-Visit except for emergencies.
    Please be punctual to your appointment time.You can check in an hour before your appointment time.

Treatment and Doctor’s briefing

  1. Waiting time may get longer depending on your condition or medical treatment.
  2. The doctor explains your disease state, courses of treatment or surgery, etc.
    during office hours, Monday – Friday.
  3. Please refrain from leaving your seat, answering private phone, drinking or eating during the doctor’s briefing.


  1. Medical translation device is available in 19 languages.
  2. Your personal interpreter can accompany you, however, we are not accountable for disadvantages such as misinterpretation.


  1. Outpatient prescription is basically filled at the pharmacies outside of the hospital.
    Please get your prescription filled at the nearby pharmacy.
  2. The prescription is valid only for 4 days including the date of issue.


  1. Patient is responsible for the medical expenses in full. Please pay in Japanese Yen (JPY). If you are not covered by the Japanese health insurance, your medical expenses are calculated at 15 yen per medical point that is designated by the Ministry of Health, Labour and Welfare.
  2. Payment by credit card is also available. (VISA, MasterCard, JCB, AMEX, DINERS, etc.)
  3. We do not accept direct payment form overseas insurance, in principle, Please complete your payment at our hospital first, then claim a reimbursement to the insurance company by yourself.
  4.  If you are on active duty or a family member of the active-duty service member, please let us know at the window.
  5. Estimates for hospitalization fee are provided as early as possible. Monthly billing should be pain in a lump sum on the 10th of the following month in case your hospitalization continues beyond the end of a month. The final bill must be paid in full on the day of discharge. Estimates for outpatient clinics can be provided if you ask in advance at the #3 window. Please note that the actual bill may be different from the estimates.
  6. After payment, a receipt in English, Chinese or Korean is available during office hours, Monday-Friday. It costs 1,100 yen per sheet including tax.

Medical Administration Division
Sasebo City General Hospital